Returns & Exchanges
At Synthagen, we want your wardrobe to feel as innovative as our designs, which is why we offer a 30-day window for all returns and exchanges. Items must be in their original condition with all security tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print your prepaid shipping label and attach it securely to the outside of your original packaging.
Drop Off Package
Hand your package to your local authorized courier or drop it off at any designated collection point within 7 days of receiving your label.
Receive Your Refund
After our quality team inspects your return, we will process your refund or dispatch your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing